Everybody makes some important phone calls at least occasionally. It might be to make a purchase, check the delivery date, or make an appointment. Below, you’ll find a list of useful tips for more effective communication over the phone for English language learners.
- Think about what you’re going to say before you make the call.
- Use a greeting
- Say who’s calling
- State the reason for the call
- Be prepared to take notes and have a pen and paper on the ready
- Try to speak clearly and at a good volume
- Make sure to clarify whatever the person on the other end of the phone line has said if you’re not sure
- If you’re calling a friend, make some small talk.
- Ask for repetition whenever it’s necessary.
- Learn commonly used expressions for telephoning in English
Students of the Business Communication program learn useful expressions for better telephoning and practice making and receiving calls in English. If you’d like more details, please don’t hesitate to contact us at info@canpacificcollege.com or (416) 601 – 0100.
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