Useful Information for the Safe Arrival and Quarantine

IMPORTANT: This information is provided for informative purposes only, as our physical classrooms remain closed. At this time, our programs are only available online.

Prior to Arrival

Your counselor will provide you and any co-arriving family members (i.e.: relatives who are travelling with you) with clear instructions and documentation on safe travel requirements, the Quarantine Act, the mandatory 14-day quarantine period, the required COVID-19 test, the COVID-19 protocols at CanPacific, and other important information.

Please note that all international students and their co-arriving family members are required to comply with the Quarantine Act and complete the mandatory 14-day quarantine upon their arrival to Canada. The penalties for not complying with the Quarantine Act are heavy fines or imprisonment. Please refer to Sections 65, 66 and 67 of the Quarantine Act ( for more information.

Your counselor will help you make arrangements for your quarantine, including accommodation and essential needs, airport pick-up and direct transportation from the airport to your quarantine accommodation, and a COVID-19 test during or immediately after quarantine.

You are strongly advised to register via the ArriveCAN app (free download) before you travel to Canada. In order to register, you will need a Canadian SIM Card/phone plan. Please contact us for more information.

You must prepare all of the necessary self-isolation plan forms, which are required by Provincial Authorities, and have appropriate medical insurance that includes coverage for COVID-19 during the quarantine period. Upon arrival, you will be required to acknowledge that you must quarantine or self-isolate for 14 days.

Please visit the “COVID-19: Travel restrictions, exemptions, and advice” resource of the Government of Canada ( and contact us for more information.

In Transit

While in transit to the port of departure in their home country, in airports, and during flights, students will be expected to follow all recommended personal hygiene and physical distancing guidelines, including wearing a mask and gloves, washing/sanitizing hands frequently, and observing appropriate physical distancing.

Upon Arrival

International students and their co-arriving family members must wash/sanitize their hands, wear a fresh mask and gloves, and respect physical distancing requirements while in their arrival airport.

A representative of CanPacific will meet you at the airport after you confirm that you don’t have any COVID-19 symptoms. Once you meet the representative, you will be provided with a new mask and reminded to practice physical distancing and hand hygiene at all times.

Your counselor will arrange direct and private transportation from a designated pick-up area at the airport to your quarantine accommodation. One passenger at a time, you will be transported to your accommodation without any stops (planned or otherwise). The vehicle will be sanitized between uses and the driver and the passenger will wear gloves and masks.

Your counselor will help you make arrangements for your accommodation during the mandatory quarantine. You can stay at a designated quarantine site, such as a designated hotel, which is prepared and equipped for a safe, comfortable, and fully-serviced 14-day quarantine period.

When arranging your quarantine accommodation, disabilities and health conditions will be taken into account.

Once you arrive at the quarantine location, you must contact your counselor by phone and confirm your arrival at the location. The quarantine provider will also confirm your arrival.

Once you’re checked-in, you will be escorted to your room. International students and any co-arriving immediate family members are strongly advised to use the ArriveCAN application within 48 hours after arrival in Canada

In Quarantine

The quarantine and isolation requirements are strict but mandatory for everybody’s health and safety. There will be oversight of your adherence to the mandatory quarantine or self-isolation requirements. If there are any breaches during the mandatory quarantine period, Health Canada will be informed and the Quarantine Act will be enforced.

We will do our best to make your quarantine period as productive and enjoyable as possible. You will be able to participate in our virtual social activities and take our virtual classes while in quarantine. Your counselor will regularly communicate with you over the phone to check on your well-being and see if you need anything like food, water, medical care, mental health support, phone or Internet services, and information. If you have any immediate needs, you should contact CanPacific and the designated quarantine site provider.

While in quarantine, you and your co-arriving family member(s) must carry out self-monitoring and assessment for COVID-19 symptoms. For example, you must take your temperature daily. You and your co-arriving family member(s) are strongly encouraged to use the ArriveCAN application for daily symptom reporting.

In Case of COVID-19 Symptoms

If an international student and/or a co-arriving family member experience any of the COVID-19 symptoms during quarantine, the directives of the Public Health Agency of Canada must be followed.

The counselor should be notified by phone so that further guidance can be provided. If immediate hospitalization is required, the student and/or the co-arriving family member should call 9-1-1.

For more information, please contact us and visit the Toronto Public Health “COVID-19: Have Symptoms or Been Exposed” resource (

Please note that proof of a negative COVID-19 test is required before a student is allowed to exit quarantine and begin studies in a physical classroom. If you test positive or develop COVID-19 symptoms, the quarantine period is restarted, oversight continues, and CanPacific continues to provide quarantine support.


CanPacific will continue to support international students and any co-arriving immediate family members after they complete their 14-day quarantine period. This includes mental and physical health, anti-racism, and COVID-19 stigma supports.

Additional Costs and Refunds

If there are any additional fees or costs, you will be informed of them in advance of your departure for Canada. For more information on our refund policies, please contact us.

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