Continuity of Education Plan

Following the reopening of the physical classrooms, CanPacific will ensure a smooth transition to in-person learning and teaching by using a hybrid delivery model with a mix of virtual and in-person instruction. In consideration of everybody’s health and safety, CanPacific is asking all staff and students to be vaccinated for in-person activities. If there is an exemption from vaccination, students and staff should provide proof of such an exemption.

This Continuity of Education Plan includes the following:

  1. Information about protocols in the event of an emergency.
  2. nformation on continuity of education in the event of a disruption to in-person teaching and learning.
  3. Links to useful resources in the event of an emergency.

1. Information about Protocols in the Event of an Emergency or Outbreak

1.1. The protocols and procedures that have been previously developed as part of CanPacific’s Readiness Plan and the Orientation Plan will come into effect in the event of an emergency or outbreak. They include CanPacific’s Outbreak Management Plan, Communication Protocol for Ill Students/Staff, HR Policy for COVID-19, and the Symptomatic Students at Homestay/Residence Protocol.

1.2. The Designated Liaison oversees CanPacific’s response in the event of known cases or an outbreak and serves as the central contact point for the Toronto Public Health unit.

1.3. Each confirmed case of COVID-19 is investigated and managed by the local public health unit. Depending on the investigation, such as if there are epidemiological links demonstrating possible transmission within the premises, the public health unit may declare an outbreak.

1.4. As part of this plan, CanPacific has developed a Communication Protocol for Ill Students/Staff, which describes how ill students and staff communicate with CanPacific, clearly lays out the intended aims and purposes of the protocol, and addresses the confidentiality issues of students, staff and others that form part of the school community.

1.5. Policies and procedures have been developed for educating, communicating and ensuring that any individual must not attend CanPacific in person if they are exhibiting signs or symptoms of COVID-19.

  • All individuals must complete the COVID-19 Screening Survey before they go to CanPacific. The surveys must be submitted online via the COVID-19 Advisory Section of the official website of CanPacific. The individual in question will be contacted as per the Communication Protocol for Ill Students and Staff.
  • Signs and posters are installed inside CanPacific and on its front door telling individuals that if they have any signs or symptoms of COVID-19, they must not attend CanPacific in person.
  • Warning messages will be published on the official website of CanPacific when instruction in the physical classroom resumes. The messages will tell students, staff, and essential visitors that they mustn’t attend CanPacific if symptoms are present.
  • Students and co-arriving family members are educated that they must not attend CanPacific in case of COVID-19 signs and symptoms at the time of enrolment by their counselors and as part of online orientation.
  • Staff are educated to not attend CanPacific in person in case of COVID-19 symptoms through training sessions via ZOOM and the CanPacific COVID-19 Institutional Readiness Plan.
  • Individuals are also screened for COVID-19 symptoms when they enter CanPacific using the Daily Attendance and COVID-19 Symptom Screening form

1.6. If a symptomatic individual is identified on campus, or if an individual develops symptoms while he/she is on campus:

  • The Designated Liaison will call 911 for very ill or requiring urgent care student, faculty or staff member;
  • The symptomatic individual who does not require urgent care will be asked go home immediately and take private transportation to seek medical care, including a COVID-19 test.
  • If an immediate return home is not possible, the individual will be asked, while taking care to avoid stigma or discrimination, to wait in a designated room and practice self-isolation away from others until the individual is able to leave. While self-isolating in the designated room:
  • physical distancing will be maintained;
  • the individual in question will continue wearing the non-medical mask or face covering;
  • the room will be equipped with an alcohol-based (70-90% alcohol concentration) hand sanitizer and tissues to help support respiratory etiquette;
  • if possible, windows will be opened to increase air circulation in the area;
  • Any person interacting with the symptomatic individual will wear appropriate PPE.
  • The student’s counselor or the designated liaison will provide further assistance and arrange for safe transportation from CanPacific to the place of residence or hospital, taking into account that:
  • public transportation cannot be used;
  • the transportation company name and operator number must be recorded
  • Any area used or any surface touched by the symptomatic individual will be vacated, cleaned and disinfected following the Public Health of Ontario Guidelines on Cleaning and Disinfection for Public Settings ( after the departure of the symptomatic individual.
  • This includes all surfaces within two meters of the symptomatic individual.
  • Items that cannot be cleaned will be either disposed of or stored in a sealed container for a minimum of three quarantine days.

1.7. If a student is identified as symptomatic or develops COVID-19 symptoms at their permanent accommodation (homestay or residence), the steps outlined in the Communication Protocol for Ill Students/Staff and the Symptomatic Students at Homestay/Residence Protocol will be followed.

1.8. CanPacific will support an individual who has tested positive for COVID-19 by:

  • Instructing the student to start self-isolating and contact the local public health unit to report the case;
  • Supporting students and staff who do not have and require appropriate accommodations for quarantine/isolation to limit the ongoing transmission of COVID-19 within their community, such as booking a quarantine hotel for them;
  • In case of an outbreak in the school-contracted homestay or residence accommodation, the Symptomatic Students at Homestay/Residence Protocol will be followed, including the requirement for the counselors to arrange for appropriate quarantine accommodation and safe transportation.
  • Provide access to essential services, such as medical care, including COVID-19 testing as required, and basic needs such as food and sanitation services to support individuals in quarantine who require these supports.
  • The student, faculty, or staff member’s health status and adherence to the isolation or quarantine will be monitored through daily phone check-ins and the submission of COVID-19 Screening Survey.

1.9. It is understood that students, immediate family members, faculty, and staff would like to know if a COVID-19 positive case has been identified at the institution. If a student or staff member comes into close contact with an individual who tested COVID-19 positive, the counselor or the Designated Liaison respectively will notify him/her by phone as soon as possible and advise the student or staff to self-isolate and seek medical care, including getting COVID-19 testing. The Designated Liaison must do the same for essential visitors who have come into contact with a confirmed COVID-19 case. If the student/staff member knows when he/she was exposed to COVID-19, he/she should get tested 5 days after their last exposure and stay in self-isolation. If they don’t know when they were exposed, they should get tested right away

1.10. The Public Health Authority will determine if there is an outbreak at CanPacific. If Public Health advises that a class, cohort or school should be closed for a period of time, students, faculty and staff will be notified immediately using the most convenient form of communication.

1.11. Outbreaks, confirmed cases, or closures will be communicated to the school community through signage posted at entrances and in public spaces as well. CanPacific will also publicly communicate it through the COVID-19 Advisory Section of the official CanPacific website. Notice of any closures of classes, cohorts or the whole language school will be posted on the official website in the COVID-19 advisory section.

1.12. In the interests of privacy, information provided to the school community will not identify the student or staff member that has received a positive COVID-19 test. Information about students or staff members who withdraw from school if a family or household member has a confirmed case of COVID-19 will not be posted;

1.13. The Outbreak management plan and CanPacific’s response after an outbreak will be reviewed and evaluated and adjustments will be made as needed. Online ZOOM meetings will be arranged to review the problems, evaluate solutions, and make important adjustments to the Outbreak Management Plan. All staff must participate in the meetings. The aim of any adjustment will be to prevent the same problems (if any) from occurring in the future. This will be clearly stated an explained in the adjusted Outbreak Management Plan. They will be posted on the premises of CanPacific.

2. Information on Continuity of Education in the Event of a Disruption to In-person Teaching and Learning

2.1. In order to ensure a smooth transition to in-person activity, instruction is going to be delivered based on a hybrid delivery model with a mix of virtual and in-person instruction.

2.2. In case of a disruption to in-person teaching and learning, all learning and teaching will only be carried out online through ZOOM.

2.3. Students who need to self-isolate or quarantine will have the option to continue learning by attending online lessons via ZOOM. When considering this option, students should weigh up how they feel and follow the advice of public health.

2.4. Staff who need to self-isolate or quarantine will have the option to continue working remotely from the place of their self-isolation or quarantine. When considering this option, staff should weigh up how they feel and follow the advice of public health.

2.5. Online/remote access to instruction will also be provided for those individuals who are unable to attend in-person sessions due to measures imposed by COVID-19, such as those with underlying medical conditions, or health conditions or disabilities that prevent them from being able to physically distance or use face coverings, as well as students affected by travel restrictions. Students living with individuals at high-risk of severe illness may also choose not to attend in-person sessions.

2.6. Field trips and adjunct social activities will remain cancelled until further notice. However, students may be offered virtual social activities via Zoom.

2.7. In the event of a disruption to in-person teaching and learning, any related changes to academic schedules or students’ study plans (if applicable) will be discussed with the affected students and arranged by their student counselors.

3. Links to useful resources in the event of an emergency

3.1. Emergency Contacts

  • If you are very ill and require urgent care, call 911.
  • CanPacific Emergency Contacts
    General Enquiries: (416) 601 - 0100 or The emergency contact information (i.e., phone numbers and emails) of counselors, the Designated Liaison and accommodation providers is provided to the students and staff in advance.

3.2. To report laboratory confirmed student/staff COVID-19 cases outside of university/college dormitories, call the TPH Hotline at (416) 338-7600 (8:30 AM to 8 PM, seven days a week).

3.3. In case students or staff members are concerned about their symptoms or need medical assistance, they can contact Telehealth at 1-866-707-0000 or call their health care provider. In case of any questions about COVID-19, the COVID-19 Hotline at 416-338-7600 may be called (7 days a week from 8:30 a.m. to 8 p.m).

3.4. Useful Links:

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